Nonprofits complementary to public sector: Nonprofit organizations reported their role as complementary to public assistance programs in supporting low-income families seeking TANF benefits. Nonprofits often assist applicants by promoting program awareness, navigating the application process, filling gaps in program information, and ensuring equitable program access.
Challenges during COVID-19: Nonprofits experienced ongoing difficulties during COVID-19 in addressing families’ heightened need for other support services—especially considering New Jersey’s relatively low TANF benefit level compared to its cost of living.
Pandemic waivers more helpful to existing recipients: Families that were receiving TANF before COVID-19 benefited from temporary waivers which eased requirements related to redeterminations and work participation. Nonprofit staff differed in opinion on the accessibility of the program during COVID-19, some noting virtual application options as easing application burden and others concerned about the digital divide, but all agreed on the expected increase in need among families.
Restricted access for marginalized groups: Nonprofit staff noted that access for applicants with certain identities and experiences could be particularly restrictive. Non-citizens, applicants with limited English language proficiency, with involvement in the legal system, or with certain racial and ethnic backgrounds encounter difficulties in accessing TANF.
